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Terms of Use

Last Updated: 11 May 2026

1. Acceptance of Terms

By accessing and using the frosty-sapience website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

frosty-sapience provides financial coaching, education, and consulting services designed to help individuals improve their financial situation. Our services include but are not limited to:

  • Financial audits and assessments
  • One-on-one coaching sessions
  • Investment guidance
  • Debt reduction strategies
  • Educational resources and materials

3. User Obligations

When using our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Not interfere with or disrupt our services
  • Comply with all applicable laws and regulations

4. Financial Advice Disclaimer

The information and services provided by frosty-sapience are for educational and informational purposes. While we strive to provide accurate and helpful guidance:

  • We are not registered financial advisors under FCA regulations
  • Our services do not constitute formal financial advice
  • We do not guarantee specific financial outcomes
  • All investment and financial decisions are your own responsibility
  • Past performance and testimonials do not guarantee future results

5. Payment and Refunds

5.1 Payment Terms

Payment for services must be made in full before or at the time of service delivery, unless otherwise agreed in writing. We accept payment via the methods specified on our website.

5.2 Refund Policy

Due to the personalized nature of our services, refunds are considered on a case-by-case basis. Refund requests must be submitted in writing within 14 days of service purchase. Digital products and completed services are generally non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of frosty-sapience and is protected by UK and international copyright laws. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our materials for commercial purposes without authorization
  • Remove copyright or proprietary notices

7. User-Generated Content

If you submit content to us (such as testimonials, feedback, or questions), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for business purposes.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy and GDPR Compliance Statement. Please review these documents to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any financial losses resulting from your use of our services
  • We are not responsible for decisions you make based on our guidance
  • Our total liability for any claim shall not exceed the amount you paid for the specific service
  • We are not liable for indirect, incidental, or consequential damages

10. Indemnification

You agree to indemnify and hold harmless frosty-sapience, its employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe:

  • Violates these Terms of Use
  • Is harmful to other users or our business
  • Violates applicable laws or regulations

13. Modifications to Terms

We may modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice or liability.

15. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and other legal notices published on this website, constitute the entire agreement between you and frosty-sapience regarding your use of our services.

18. Contact Information

If you have any questions about these Terms of Use, please contact us:

frosty-sapience
42 Chancery Lane
London WC2A 1QU
United Kingdom
Email: [email protected]

19. Consumer Rights

Nothing in these Terms of Use affects your statutory rights as a consumer under UK law. For information about your consumer rights, visit the Citizens Advice website or contact the Citizens Advice consumer service.

frosty-sapience

Empowering individuals to take control of their financial future.

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