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GDPR Compliance Statement

Last Updated: 11 May 2026

Our Commitment to GDPR

frosty-sapience is committed to complying with the General Data Protection Regulation (GDPR) and ensuring the protection of personal data for all individuals in the European Economic Area and the United Kingdom.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for the performance of a contract with you
  • Legal Obligation: Processing is necessary for compliance with a legal obligation
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

2. Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

3. Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

5. Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

6. Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 42 Chancery Lane, London WC2A 1QU, United Kingdom

We will respond to your request within one month.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this notice or how we handle your personal data, please contact our DPO at:

Email: [email protected]

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typical retention periods:

  • Client records: 7 years after the end of the client relationship
  • Marketing data: Until consent is withdrawn
  • Website analytics: 26 months

International Data Transfers

We may transfer your personal data outside the UK and EEA. When we do so, we ensure that appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Privacy Shield certification (for US transfers, where applicable)
  • Transfers to countries with adequacy decisions

Data Security

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data
  • Regular security assessments
  • Staff training on data protection
  • Access controls and authentication

Data Breach Notification

In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state or UK country of your habitual residence, place of work, or place of the alleged infringement.

UK Supervisory Authority:
Information Commissioner's Office (ICO)
Website: https://frosty-sapience.com

Children's Data

We do not knowingly process personal data of children under 16 years of age without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us immediately.

Updates to This Statement

We may update this GDPR compliance statement from time to time. We will notify you of any significant changes by posting the new statement on this page.

Contact Information

For any questions or concerns regarding GDPR compliance or your data rights, please contact:

frosty-sapience
42 Chancery Lane
London WC2A 1QU
United Kingdom
Email: [email protected]

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